Changing the email address associated with your OKX account is a straightforward process. Whether you use the mobile app or the web platform, this guide provides clear, step-by-step instructions to help you update your information securely. Your email is vital for logging in, resetting your password, and confirming withdrawals, so keeping it up to date is crucial for account security.
Why Update Your Email Address?
There are several reasons why you might need to change your registered email:
- Security: If your old email account has been compromised, changing it protects your account from unauthorized access.
- Accessibility: You may have lost access to or stopped using the old email address.
- Convenience: Switching to a more frequently used email ensures you never miss important security alerts or platform notifications.
Regardless of your reason, the process is designed with security in mind to protect your assets.
How to Change Your Email on the OKX Mobile App
Follow these steps to update your email address directly from your smartphone:
- Access Security Settings: Open the OKX app and tap the profile icon in the top-left corner. Navigate to the 'Security Center' and then select 'Security Settings'.
- Initiate Email Change: Find the 'Email Verification' option and tap on 'Change Email'.
Complete Verification: You will be prompted to enter your new email address. Click 'Send' to receive a verification code to that new address. You will also need to provide:
- The verification code sent to your new email.
- The verification code sent to your original email.
- An SMS verification code sent to your registered phone number.
- (If enabled) Your Google Authenticator code.
- Finally, click 'Confirm' to finalize the change.
Important Security Note: For the protection of your assets, withdrawals will be disabled for 24 hours after successfully changing your email address.
👉 Secure your account with advanced verification methods
How to Change Your Email on the OKX Website
The process on the web platform is similarly intuitive:
- Log In and Go to Security: On the OKX website, click your profile icon in the top-right corner and proceed to your 'Security Center'.
- Find the Email Option: Locate the 'Email Verification' section and click the 'Change Email' button.
Verify Your Identity: Enter your new email address and click 'Send'. Complete the required verification steps by entering:
- The code from your new email.
- The code from your original email.
- The SMS code from your registered phone.
- (If applicable) Your Google Authentication code.
- Click 'Confirm' to save the new settings.
Important Security Note: A 24-hour withdrawal freeze will be applied to your account after the email change is processed.
Frequently Asked Questions
How long does it take for the email change to take effect?
The change is effective immediately upon successful confirmation. However, you will notice a 24-hour hold on cryptocurrency withdrawals as an added security measure.
What if I no longer have access to my original email?
If you cannot access the old email to retrieve a verification code, you will need to contact OKX support directly. Be prepared to complete a thorough identity verification process to prove you are the legitimate account owner.
Why do I need to provide so many verification codes?
The multiple layers of verification—involving both the old and new email, plus SMS and/or 2FA—are critical security protocols. They ensure that only you, the account holder, can make such a significant change to your account details.
Can I use the same email for multiple OKX accounts?
No, each OKX account requires a unique email address. One email cannot be associated with more than one account on the platform.
What should I do if I don’t receive the verification email?
First, check your spam or junk mail folder. If it’s not there, ensure you entered the correct email address. You can also try clicking the 'Send' button again to request a new code.
Is there a fee to change my registered email?
No, changing the email address linked to your OKX account is a free service provided to all users.